Senior Director, Facilities Services

Reporting to the Associate Vice President (AVP) of Facilities Services, the Senior Director of Facilities Services oversees operational initiatives, service delivery strategies, and operational planning activities that support the strategic priorities of the Facilities Services division of Salt Lake Community College.
The Senior Director provides division-wide operational leadership and supports the strategic, administrative, and operational excellence initiatives of Facilities Services. This position serves as a key operational partner to the Associate Vice President and provides leadership through subordinate directors, managers, supervisors, and operational leaders across multiple functional areas within Facilities Services.

The Senior Director collaborates with Facilities leadership, campus stakeholders, and external partners to advance operational effectiveness, service excellence, operational continuity, and continuous improvement across campuses and sites.

This position will oversee the supervision and operational coordination of specific Facilities Services functional areas as assigned by the AVP.

This position is at will. Essential Duties & Responsibilities
Operational Leadership & Facilities Management

• Oversees the daily operational leadership and administrative coordination of Facilities Services functional areas as delegated by the AVP.
• Collaborates with the AVP in supporting and advancing Facilities Services operational priorities, strategic initiatives, operational planning efforts, and organizational effectiveness initiatives.
• Works closely with Facilities Services leaders to support implementation of operational action plans, operational priorities, service delivery initiatives, and divisional goals.
• Ensures Facilities Services staff understand and support operational priorities, service standards, divisional expectations, and institutional objectives.
• Supports operational continuity and coordination across campuses and sites while ensuring facilities operations are maintained safely, efficiently, cost-effectively, and in a manner that optimizes asset lifecycle and service quality.
• Represents Facilities Services in the absence of the AVP as delegated.

Operational Performance, KPI Governance & Continuous Improvement

• Leads operational excellence initiatives focused on improving operational effectiveness, customer service, service delivery consistency, workforce effectiveness, operational responsiveness, and stakeholder experience.
• Supports operational performance management efforts through KPI governance, operational reporting, trend analysis, facilities performance monitoring, and operational assessment activities.
• Conducts operational analysis and develops recommendations and implementation strategies designed to improve operational performance, efficiency, organizational effectiveness, and stakeholder satisfaction.
• Supports development and implementation of operational policies, procedures, operational standards, and service delivery practices that promote operational consistency and continuous improvement.
• Provides the AVP with timely operational updates, operational metrics, facilities performance information, and operational reporting related to divisional initiatives and priorities.

Leadership, Workforce Effectiveness & Employee Engagement

• Provides leadership, direction, mentorship, coordination, and operational support to subordinate directors, managers, supervisors, and operational leaders.
• Supports workforce effectiveness initiatives designed to strengthen operational accountability, employee engagement, leadership effectiveness, professional development, communication, collaboration, and operational performance throughout Facilities Services.
• Role models strong leadership and management practices that promote professionalism, stewardship, service excellence, organizational effectiveness, operational accountability, and continuous improvement.
• Supports development of a positive and collaborative work environment where employees are encouraged to contribute, grow professionally, and support divisional priorities and institutional values.

Service Delivery & Stakeholder Engagement

• Builds collaborative relationships with campus stakeholders, operational partners, faculty, staff, students, and external partners to support operational effectiveness and stakeholder satisfaction.
• Engages with campus partners and constituents to promote communication, collaboration, transparency, responsiveness, and effective working relationships in support of Facilities Services operational excellence initiatives.
• Supports coordination and communication related to operational initiatives, service delivery priorities, operational projects, and campus operational needs.
• Maintains a broad operational perspective and supports alignment of facilities operations, operational activities, and stakeholder engagement efforts in ways that support a cohesive campus experience.

Compliance, Safety & Operational Risk Mitigation

• Supports compliance with applicable laws, regulations, institutional policies, operational procedures, environmental health and safety standards, and operational guidelines.
• Working knowledge of Building Codes, Fire Codes, OSHA requirements, ADA requirements, environmental health and safety regulations, and applicable State of Utah laws, rules, regulations, policies, and operational guidelines.
• Promotes a safe, efficient, service-oriented, and collaborative operational environment for students, faculty, staff, guests, and community members.
• Supports operational risk mitigation, operational safety initiatives, emergency preparedness efforts, and compliance-related operational practices.

Financial & Administrative Operations

• Partners with accounting staff, operational leaders, and budget managers to support budget planning, operational forecasting, expenditure monitoring, resource allocation, and operational decision-making.
• Supports operational and administrative activities related to facilities operations, operational planning, divisional initiatives, and operational resource management.
• Assists with operational analysis, planning activities, and operational reporting designed to support divisional effectiveness and operational sustainability.

Operational Planning Support

• Collaborates with the AVP and Facilities leadership team to support operational planning, facilities effectiveness initiatives, operational modernization efforts, and strategic operational priorities across campuses and sites.
• Supports implementation of divisional priorities, operational initiatives, and organizational effectiveness strategies established by the AVP.

Other Duties as Assigned

Knowledge, Skills & Abilities

• Demonstrated commitment to cultivating highly engaged and productive work environments that embrace customer service, operational excellence, collaboration, stewardship, and organizational effectiveness.
• Strong operational leadership, organizational management, and stakeholder engagement skills.
• Ability to lead through subordinate directors, managers, supervisors, and operational leaders in a complex multi-campus environment.
• Superior organizational, interpersonal, verbal, and written communication skills.
• Strong operational planning, project management, organizational effectiveness, and continuous improvement experience.
• Ability to manage multiple operational priorities and activities concurrently.
• Experience analyzing operational metrics and producing operational reporting and executive summaries for decision-making purposes.
• Ability to understand and execute critical operational performance measures and service delivery metrics.
• Demonstrated ability to work independently and collaboratively with a wide range of campus constituents in support of institutional and divisional objectives.
• Demonstrated success embracing an agile, innovative, and solutions-focused mindset.
• High degree of professionalism, integrity, ethics, judgment, and discretion.
• Ability to handle sensitive and confidential matters appropriately.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

• Bachelors degree in Facilities Management, Construction Management, Engineering, Architecture, Business Management, or a related field.
• Seven (7) years of progressively responsible experience in facilities services, facilities operations, maintenance operations, or facilities management, including leadership responsibility within a complex operational environment.
• Experience leading operational teams, managers, supervisors, or multiple functional operational areas.
• Valid drivers license with the ability to travel regularly between campus locations.

• Masters degree in a related field.
• CEFP, CFM, or similar professional credential.
• Higher education facilities leadership experience.
• Experience leading operational performance management initiatives, KPI governance, continuous improvement efforts, and executive operational reporting.
• Experience leading multi-campus operational environments.