Community Manager - Affordable

$1,000 Sign-On Bonus*

Job Summary The Community Manager Affordable is responsible for overseeing all aspects of property operations, including team leadership, financial performance, compliance, and resident satisfaction. This role ensures that the property meets revenue and occupancy goals while maintaining exceptional customer service standards and compliance with LIHTC and/or HUD programs. Reports to: Area or Regional Manager Key Responsibilities Include (but are not limited to) Team Management

• Recruit, lead, motivate, and develop a high-performing and diverse staff.
• Provide coaching, guidance, ongoing feedback, and light mediation.
• Ensure adherence by all staff to company policies and procedures.

Finance Management

• Prepare, execute, and truly own the propertys operational budget.
• Utilize an online accounting system such as Yardi to generate and review reports to ensure property is within budgeted expectations and make recommendations for cost savings and revenue-generating opportunities.
• Oversee customer collections and implement legal proceedings when necessary.

Property Management

• Ensure budgeted occupancy levels at budgeted rental rates are achieved in conjunction with other property goals.
• Prepare and conduct property inspections and corporate or investor tours.
• Maintain a collaborative working relationship with the on-site professional team to seamlessly coordinate and prepare for the welcoming of all new residents.

Affordable Compliance

• Gather and follow up on all verifications of income, as required for LIHTC and/or HUD programs.
• Monitor correct usage of income and rent limits as well as utility allowances.
• Walk units to prepare for state-required inspections.
• Maintain positive relationships with local housing authorities.

Sales & Marketing

• Ensure the effective execution of marketing programs per branding and marketing standards.
• Represent and ensure the content for your property is accurately reflected on marketing assets such as the property website and social media.

Customer Service

• Increase resident satisfaction through lease renewal strategies and resident retention plans.
• Serve as a Fairfield ambassador by effectively and professionally managing residents concerns.

Qualifications Education & Certifications

• High school diploma or equivalent required; Bachelors degree preferred.
• Industry certification preferred.
• Housing Credit Certified Professional (HCCP) Designation preferred.
• Certified Credit Compliance Professional (C3P) Designation preferred.
• Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) designation preferred if HUD property.
• Valid drivers license may be required.

Experience

• Minimum of three years of property management experience required.
• Minimum of three years LIHTC experience required.
• Experience using Microsoft Outlook, Word, and Excel.
• Prior experience preparing for a REAC inspection, as needed for HUD properties.
• Experience in a leadership position and in managing a staff preferred.
• Experience using Yardi or other related property management accounting software.
• Experience in writing and maintaining budgets.
• Strong understanding of federal, state, and local fair housing laws and provisions.
• Strong knowledge of IRS 8823 guide and HUD 4350.3 Manual.
• Ability to read and understand regulatory agreements.
• Previous track record of maintaining occupancy and net operating incomes in multi-family property management positions.

Skills & Competencies

• Leadership and Team Development: Ability to inspire, coach, and manage a diverse team.
• Financial Acumen: Strong budgeting, forecasting, and cost-control skills.
• Affordable Housing Compliance: Expertise in LIHTC and HUD regulations.
• Customer Service Excellence: Ability to resolve resident concerns professionally.
• Communication Skills: Clear, concise verbal and written communication.
• Problem-Solving: Ability to identify issues and implement effective solutions.
• Time Management: Prioritize tasks in a fast-paced environment.
• Marketing Knowledge: Understanding of property marketing strategies.
• Technology Proficiency: Skilled in Yardi and Microsoft Office Suite.
• Negotiation Skills: Ability to manage vendor contracts and resident disputes.
• Attention to Detail: Ensure compliance and accuracy in reporting.
• Conflict Resolution: Handle disputes calmly and effectively.
• Adaptability: Respond to changing priorities and regulatory requirements.
• Decision-Making: Make sound judgments under pressure.
• Relationship Building: Foster positive relationships with residents, staff, and housing authorities.

Key Success / Performance Indicators

• Maintain occupancy at or above budgeted levels.
• Achieve targeted Net Operating Income (NOI).
• Ensure 100% compliance with LIHTC/HUD regulations.
• Deliver high resident satisfaction scores.
• Complete property inspections and audits with minimal findings.

Exempt Status

• Exempt (salaried)

Physical Requirements For an 8-hour day Never = 0% | Occasional = 133% | Frequent = 3466% | Constant = 67100%

• Travel Requirements: Occasional
• Lift/Carry 12 lbs. or less: Occasional
• Lift/Carry 1325 lbs.: Occasional
• Lift/Carry 2640 lbs.: Never
• Lift/Carry 41100 lbs.: Never
• Push/Pull 12 lbs. or less: Occasional
• Push/Pull 1325 lbs.: Occasional
• Push/Pull 2640 lbs.: Never
• Push/Pull 41100 lbs.: Never
• Type/Keypunch: Frequent
• Sit: Frequent
• Stand/Walk: Frequent
• Bend: Occasional
• Squat/Kneel: Occasional
• Twist/Turn: Occasional
• Crawl: Never
• Climb: Occasional
• Reach Up: Occasional
• Reach Out: Frequent
• Use of Hands: Constant
• Drive: Occasional

Estimated Rate of Pay:

$77,890.00 - $81,520.00

$1,000 Sign-On Bonus*

This position is exempt; the range above reflects annual salary.