Leasing Specialist

Job DetailsJob Location: Overlook at Thornton - Thornton, CO 80260Position Type: Full TimeSalary Range: $22.00 - $25.00 HourlyTravel Percentage: NoneJob Category: Admin - ClericalThe Leasing Specialist performs job duties that support leasing and management of Maiker’s apartment communities. Responsibilities include marketing and leasing activities, customer service, member management, regulatory compliance, and program documentation.

This role meets goals and key performance indicators (KPIs) focused on customer service response time, occupancy, timely collection of move-in funds, member satisfaction, and compliant and accurate documentation to maximize property performance and support to members.

Essential Job Duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leasing

Consistently apply Fair Housing Standards to day-to-day activities

Greet prospective residents and provide tours of the Community and available units

Book leasing appointments, complete and enter the guest card into Yardi

Display strong closing ratio of 30-50%

Complete and file all necessary leasing documents, prepare necessary paperwork for move-in

Submit needed documentation to Compliance vendor for approval prior to move in or renewal

Ensure all utility transfers have been made

Collect all necessary funds prior to move-in

Perform the functions of an Assistant Manager in their absence or in a two-person office

Day-to-Day Job Duties (Assignments to be completed as directed by Community Manager)

Answer incoming phone calls and e-mails promptly and accurately

Collect rent and other monies due

Perform lease renewal activity

Administer portions of work order process, record calls, enter information and close work orders in the Yardi system

Attend seminars, meetings, training sessions and other identified activity

Plan and implement member events and office themes

Travel as deemed necessary

QualificationsEducation and Experience

1 year certificate from college or technical school, or 3-6 months related experience and/or training

Working knowledge of Yardi Property Management software

Proficient with MS Office including Word, Excel, and Outlook

Bilingual in Spanish/English preferred

Knowledge and Skills

Excellent listening, verbal, and written communication skills

Excellent customer service skills

Strong sales skills: identifies and sells to customer needs, delivers effective presentations, negotiates well, uses closing skills appropriately

Translates product features to benefits, understands and responds to the competition, applies market knowledge

Detailed, accurate, and consistently meets deadlines

Demonstrates strong mathematical skills including fractions, percentages, decimals, and ratios

Understands and interprets technical procedures and governmental regulations

Deals effectively with problems involving several concrete variables in standardized situations

Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs