Assistant Community Manager (Lease-Up)

Job DetailsJob Location: Columbus, OH 43054Salary Range: $50,000.00 - $60,000.00 SalaryASSISTANT COMMUNITY MANAGER (LEASE-UP)

Location: New Albany, OH (43054)

Schedule: Weekend availability required

Thrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

We are seeking a highly motivated and sales-driven Assistant Community Manager to support the successful lease-up and stabilization of a new multifamily community. This role is ideal for someone who thrives in a fast-paced, high-energy environment and understands the urgency, adaptability, and commitment required to bring a new community to life.

The Assistant Community Manager will play a critical role in driving leasing performance, delivering an elevated resident experience, supporting daily operations, and helping establish the culture and reputation of the community from day one. The ideal candidate is confident in sales, calm under pressure, solution-oriented, and willing to do what it takes to achieve occupancy goals while maintaining operational excellence and exceptional customer service.

This position works closely with the Community Manager and onsite team to execute leasing strategies, build community presence, and ensure the property achieves and sustains stabilization goals.

REPORTS TO: Community Manager

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES

Leasing & Sales Performance

Drive leasing activity through proactive sales outreach, follow-up, prospect conversion, and resident retention strategies.

Deliver exceptional tours and create a personalized experience that converts prospects into residents.

Maintain strong closing ratios and consistently work toward occupancy and revenue goals.

Respond to leads and prospect inquiries with urgency and professionalism.

Support and execute community marketing initiatives, outreach efforts, and local partnerships to generate traffic.

Assist with pricing recommendations, leasing strategies, and market surveys to remain competitive during lease-up.

Operations & Team Support

Support daily community operations and step into leadership responsibilities in the absence of the Community Manager.

Maintain accurate resident files, lease documentation, reports, and community records.

Assist with rent collection, delinquency management, and resident communications.

Coordinate with maintenance and construction teams to ensure readiness of units and amenity spaces.

Support warranty, punch-list, and quality assurance processes associated with a new development.

Ensure compliance with company policies, Fair Housing regulations, and operational procedures.

Resident Experience

Deliver a high-touch, hospitality-driven experience to residents, prospects, vendors, and guests.

Address resident concerns with professionalism, empathy, and urgency.

Help create a welcoming and engaging community atmosphere during all phases of lease-up.

Assist with resident events, move-ins, and community engagement initiatives.

Leadership & Culture

Lead with accountability, positivity, and a team-first mentality.

Remain calm, focused, and solutions-oriented in high-pressure or rapidly changing situations.

Demonstrate flexibility and willingness to support the needs of the community outside traditional responsibilities when necessary.

Foster collaboration and communication across leasing, operations, maintenance, and construction teams.

Assist with other projects or duties as directed or assigned.

What Success looks like

Consistently contribute to achieving and exceeding leasing and occupancy goals.

Create an exceptional prospect and resident experience that drives reputation and retention.

Operate with urgency while maintaining professionalism and attention to detail.

Build strong relationships with residents, team members, vendors, and ownership partners.

Demonstrate initiative and ownership by stepping in wherever needed to support the success of the community.

Help establish operational systems, team culture, and community standards during the critical lease-up phase.

SKILLS, EDUCATION AND EXPERIENCE

High school diploma or equivalent required; Bachelor’s degree in Business, Real Estate, Hospitality, or related field preferred.

2–4 years of multifamily property management or leasing experience required.

Previous lease-up experience strongly preferred.

Proven success in sales, leasing, or customer-facing roles with measurable results.

Strong understanding of Fair Housing laws and multifamily operations.

Ability to multitask and perform effectively in a fast-paced, evolving environment.

Strong communication, organizational, and problem-solving skills.

Demonstrated ability to remain calm under pressure and adapt quickly to changing priorities.

Positive attitude with a strong sense of accountability and ownership.

Experience with property management software and Microsoft Office preferred.

CAM® or CAPS® certification preferred.

BENEFITS

Full time, on-site work, bi-weekly pay schedule

Benefits including health, dental and vision insurances, 401K with match, generous PTO, commissions, apartment discounts, and free gym membership.

Qualifications