Community Manager ( ModSpace)

Strong work ethic. Strategic thinker. Team player. Thrive independently.

Does this sound like you? If so, this position may be for you.

The Armour Group Limited is one of the leading property development and management companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group Limited continues a proud history of creating a sense of place in Nova Scotia – carefully designing, developing, constructing and operating some of our region’s most iconic buildings, including the Queen’s Marque District, Westway Park, Park Place Centre, and Founder Square. With more than 50 years of history locally, this family-owned firm remains committed to a principled approach to development, ensuring that our buildings are environmentally sustainable and integrated into the communities they serve. If you share our values and would like to work with skilled professionals, Armour is presently seeking a Community Manager to join our local team at our HRM locations.

We are currently seeking a Community Manager to join our team and support our Modspace coworking portfolio across the Halifax Regional Municipality (with occasional support at additional properties across Nova Scotia and New Brunswick).

Reporting to the General Manager (GM), the Community Manager (CM) is responsible for the overall member experience and daily operational success of our coworking spaces. As one of the “faces of the community,” the CM plays a critical role in fostering strong relationships, ensuring seamless operations, and delivering an exceptional, welcoming, and productive environment for members. The CM oversees member satisfaction across multiple sites, provides support to Member Services Coordinator (MSC) staff, and serves as a key liaison between onsite teams, management, and members.

This position is based in office, following a rotational site visit schedule, with occasional travel to additional properties in NS and NB.

As Community Manager, you’ll get to:

• Serve as a point of contact for members, cultivating strong relationships and trust while acting as a liaison between onsite staff, the General Manager, and internal teams.
• Foster a welcoming, collaborative atmosphere through proactive engagement.
• Oversee and support member onboarding, orientations, tours, and move in/move out experiences.
• Address member inquiries, requests, and concerns promptly, escalating issues as appropriate.
• Maintain high retention levels, with a particular focus on renewal periods.
• Oversee daily coworking operations across multiple locations, ensuring consistent service delivery.
• Conduct regular site inspections, reporting material issues, following through on resolutions and ensuring corrective actions are completed.
• Support and collaborate with site teams to uphold service standards, professional presentation, and compliance with membership agreements.
• Ensure SOPs (including move-in/move-out procedures) are followed, refined, and improved where necessary. Polish existing SOPs and support the development of new procedures as required.
• Track and monitor onsite operational expenditures and ensure timely processing of costs.
• Provide guidance and daily operational support to onsite MSC staff.
• Ensure staff are well trained, represent the brand professionally, present a professional image, and understand service expectations.
• Support staffing coverage across the portfolio, including filling in onsite when operational coverage is required.
• Support membership growth efforts through tours, follow ups, and relationship based engagement, with emphasis on expansion and growth of existing members.
• Collaborate with the GM to support membership growth and retention strategies.
• Participate in tours, lead follow-ups, and reinforce positive occupancy outcomes.
• Maintain high rate of retention, particularly at stages of renewal
• Ensure operational considerations are integrated into all occupancy workflows.
• Draft and contribute to member communications, ensuring clarity, consistency, and alignment with brand voice and company standards.
• Ensure accurate billing for all add-ons and additional service-related matters and membership obligations.
• Maintain accurate and organized member information, agreements, and digital files and records.
• Monitor vacancy levels, turnovers, and compliance with budgetary measures.
• Provide input and contribute to the preparation of annual operating and capital budgets.
• Provide input on operational efficiencies, service enhancements, and community-building opportunities.
• Track analytics, operational metrics, and reporting requirements related to member services and site performance.

What we’re looking for:

• Experience in tenant/member services, coworking, hospitality, property management, or client services.
• Experience supporting or managing teams; remote/virtual team management experience an asset.
• Strong emotional intelligence, with excellent interpersonal and communication skills.
• Exceptional attention to detail, organizational skills, and commitment to accuracy.
• Proven problem-solving ability with a customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced, multi-site environment.
• High level of professionalism and discretion; strong commitment to confidentiality.
• Comfortable with analytics, operational reporting tools, and basic technology systems.
• Valid driver’s license and reliable access to a vehicle (required).

What's in it for you?

• Comprehensive Health and Dental Benefits
• Employer RRSP plan

• Paid vacation days

• Paid sick days
• Employee Assistance Program
• Continuing education support
• Discounts at selected Freehand restaurants
• Discounts at GoodLife Fitness
• Access to on-site fitness facilities
• Opportunity for internal career growth
• Working along side a collaborative team of likeminded individuals

Many professionals who thrive in property and community management come from diverse backgrounds such as hospitality, administration, facilities, or customer service. If you bring ambition, transferable skills, curiosity, and a passion for community-focused work, we would love to meet you.

As Armour Group is a family organization, we value our employees and their well-being. If you would like to join an organization at which you can have work life balance, career growth, long term job stability, and an opportunity to positively contribute to the Maritimes, this position may be for you!

Qualified applicants are invited to submit their resume and cover letter to .... The Armour Group Limited is an equal opportunity employer. While we thank all applicants only those selected for an interview will be contacted.